A Flexi Ticket is a seat at the 4 Seasons show, at Shelly in Caulfield or at Shelanous, on a night when we have spare seats. You buy it now and claim a seat later, on one of the nights we announce. You cannot book a set date with it. These terms explain how that works.
What you get
- One Flexi Ticket is one seat at the 4 Seasons degustation and show.
- The ticket covers the 4 Seasons menu and its drinks. Any extras are paid on the night.
- It is good at Shelly and at Shelanous, Sunday to Thursday at Shelanous. It is not valid on Friday or Saturday nights at Shelanous.
No date is guaranteed
- We offer seats to Flexi holders only when a night has room. We cannot promise a particular night, or that seats will come up in any particular week.
- Seats are offered whenever a night has room. There is no schedule: it could be tomorrow, it could be next month. Friday and Saturday nights at Shelly come up only occasionally.
- You can choose dates you want to hear about, when you buy or later on your personal page. We then only message you about nights inside those dates.
- When seats come up, every holder hears about them at the same time. First to claim gets the seats.
Messages and claiming
- Available nights come to you as a private WhatsApp message from Shelly, and by email. You can ask for SMS too on your personal page.
- To claim, open the link in the message and enter your ticket code. We email a one time code to the address on your Flexi account to confirm it is you.
- Your personal link shows your tickets and every night open to claim. Keep it private: anyone with the link can claim with your tickets.
- Claims for a night close 4 hours before the 7:00 PM show. Our team confirms your booking after you claim.
- You can stop the messages at any time: reply STOP to our WhatsApp message, or switch them off on your personal page. Your tickets stay valid and your link still shows open nights.
After you claim a night
- Need to cancel? Tell us at least 48 hours before the show and the ticket goes back on your account for another night.
- Inside 48 hours, or if you do not arrive, the ticket counts as used.
- Dietary needs are handled as for any booking. Reply to your confirmation or call us before the night.
- If we have to cancel a night you claimed, your ticket goes back on your account, or we refund it if you prefer.
Validity
- Each ticket is valid for 1 year from the date of purchase. The expiry date is on your receipt and on your personal link.
- A ticket that has not been used by its expiry date lapses.
Refunds
- Changed your mind? We refund any ticket that has not been claimed, if you ask within 14 days of buying it.
- After 14 days tickets are not refundable, but you can give them to someone else.
- Nothing in these terms limits your rights under the Australian Consumer Law.
Gifts and transfers
- A Flexi Ticket can be a gift. The recipient activates it with their own mobile number and then gets the messages.
- To move tickets to another person's mobile, get in touch and we will move them.
- Tickets may not be resold for profit.
The small print
- Flexi Tickets cannot be combined with other offers, discounts or vouchers, and have no cash value.
- We may change the show or menu from time to time. The ticket stays a seat at the 4 Seasons show as it runs on the night.
- If we stop offering Flexi nights before your tickets expire, we refund any unused tickets.
Questions? Get in touch and we will sort it out. The terms for regular bookings are in our cancellation policy.
